Consumers, i.e. any individual acting for purposes which are wholly or mainly
outside those individual's trade, business, craft or profession, are entitled to
cancel any contract on the following conditions:
A. Instructions for cancellation
Right to cancel
You have the right to cancel this contract within 14 days without giving any
The cancellation period will expire after 14 days from the day on which you
acquire, or a third party other than the carrier and indicated by you acquires,
physical possession of the goods.
To exercise the right to cancel, you must inform us (Lumen Lighting Nostraforma
GmbH & Co. KG, Bodenseestr. 129, 81243, München, Tel.: +49 89 820 80 62 101,
Fax: +49 89 820 80 62 200, E-Mail: firstname.lastname@example.org) of your decision
to cancel this contract by a clear statement (e.g. by mail, fax or email). You
may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your
communication concerning your exercise of the right to cancel before the
cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from
you, including the costs of delivery (except for the supplementary costs arising
if you choose a type of delivery other than the least expensive type of standard
delivery offered by us) without undue delay and not later than fourteen days
after the day on which we are informed about your decision to cancel this
contract. We will make the reimbursement using the same means of payment as you
used for the initial transaction, unless you have expressly agreed otherwise. In
any event, you will not incur any fees as a result of the reimbursement. We may
withhold reimbursement until we have received the goods back or you have
supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in
any event not later than fourteen days from the day on which you communicate
your cancellation from this contract to us. The deadline is met if you send back
the goods before the period of 14 days has expired.
We shall be responsible for the cost of return.
You are only liable for any diminished value of the goods resulting from the
handling other than what is necessary to establish the nature, characteristics
and functioning of the goods.
Exclusion and/or premature expiration of the right to cancel
The right to cancel is excluded for contracts for the supply of goods that are
made to the consumer's specifications ore are clearly personalized.
B. Cancellation form
If you wish to cancel this contract, please complete and submit this form.
Lumen Lighting Nostraforma GmbH & Co. KG
Fax: +49 89 820 80 62 200
I/We (*) hereby give notice that I/We (*) cancel my/our (*)
contract of sale of the following goods (*)
Ordered on (*) ____________ / received on (*) __________________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate