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Money-back Guarantee

The Trusted Shops guarantee provided by Atradius free of charge for the consumer gives you security when you pay in advance, for example when ordering a product by prepayment, credit card or direct debit. Thanks to the money-back guarantee, online shopping is similar as safe as going to the corner shop – while offering all of the advantages that come with buying over the internet: convenience, competitive prices, tremendous selection and easy comparison shopping.

Non-delivery of goods
If the goods are not delivered, Trusted Shops will take action immediately after you have registered your complaint. If the dispute cannot be resolved, Atradius will refund your advance payment upon approval of your claim.
Non-refund after returning goods
The Trusted Shops guarantee by Atradius also comes into effect if you do not receive a refund after returning goods according to the shop’s return policy.
Credit card fraud
Atradius will also pay for an agreed deductible in case of a fraudulent use of your credit card that can be traced to a transaction made at one of our certified shops.

Please check here the validity of our Trusted-Shop-certificate.